Frequently Asked Questions
Everything you need to know about our premium beauty tools and services.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Processing time at our warehouse is usually 1-2 business days before the carrier picks up your package.
What is your return policy for hairbrushes and beauty tools?
Due to hygiene and safety standards, we can only accept returns on unused, unopened products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are your Mason Pearson brushes authentic?
Yes, Bayside Brush Co. is an authorized retailer for all brands we carry, including Mason Pearson. Every product we sell is 100% authentic and sourced directly from the manufacturer.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of your order.
How should I clean and maintain my premium hairbrush?
We recommend removing loose hairs regularly with a cleaning comb. For a deeper clean, use lukewarm soapy water (avoiding the air hole on pneumatic pads) and let it air dry with the bristles facing down.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.